Delivery and payment
Delivery Time
The delivery time is 1–2 business days from placing the order.
- Orders placed on business days before 9:00 AM are usually delivered within 1–2 business days.
- In case of payment by bank transfer, please allow time for the transfer to reach our account – the order is dispatched immediately after payment is received.
- All prices include VAT.
Shipping Methods in the Czech Republic
Pickup Points
- GLS pickup point: 69 CZK (free for orders over 1 999 CZK)
- Balíkovna pickup point: 73 CZK (free for orders over 1 999 CZK)
- Zásilkovna pickup point: 75 CZK (free for orders over 1 999 CZK)
- DPD pickup point: 78 CZK (free for orders over 1 999 CZK)
Home Delivery
- GLS: 99 CZK (free for orders over 1 999 CZK)
- Balíkovna: 99 CZK (free for orders over 1 999 CZK)
- DPD: 99 CZK (free for orders over 1 999 CZK)
In-store Pickup
Personal pickup at our store Pro Háčkování in Kostelec nad Labem:
- ProHáčkování.cz (store): 10 CZK (free for orders over 1 999 CZK)
Gift Voucher by Email
- Email delivery of a gift voucher: 0 CZK (available only for gift vouchers)
Payment Methods in the Czech Republic
- Online card payment: 0 CZK
- Google Pay: 0 CZK
- Apple Pay: 0 CZK
- Bank transfer: 0 CZK
- Cash on delivery: 45 CZK
Additional Shipping Information
GLS
- Your shipment will be delivered by GLS to your address or selected pickup point.
- Once dispatched, you will receive an email with the tracking number.
- You can track the shipment in the GLS system.
- A valid phone number is required for delivery.
- Please check the package for damage before accepting it.
Balíkovna
- Your shipment will be delivered by Balíkovna to a pickup point or address in the Czech Republic.
- Once dispatched, you will receive an email with the tracking number.
- You can track the shipment in the Balíkovna system.
- After delivery to the pickup point, you will receive an SMS and email with pickup details.
- Please check the package for damage before acceptance.
Zásilkovna
- Your shipment will be delivered by Zásilkovna.
- Once dispatched, you will receive an email with the tracking number.
- You can track the shipment in the Zásilkovna system.
- After delivery to the pickup point, you will receive an SMS and email with a pickup code.
- Please monitor the maximum pickup storage period.
- Please check the package for damage before acceptance.
DPD
- Your shipment will be delivered by DPD.
- Once dispatched, you will receive an email with the tracking number.
- You can track the shipment in the DPD system.
- Please check the package for damage before acceptance.
Additional Payment Information
Card Payment
- Card payments are available via a secure online payment gateway.
- Card payments are also accepted in-store via a payment terminal.
- The payment gateway and terminal are provided by Comgate a.s., a licensed payment institution supervised by the Czech National Bank.
- No additional fee is charged for card payments.
Bank Transfer
- CZK payments: Fio Bank 2301282389/2010
- EUR payments: IBAN CZ9420100000002801308733, BIC/SWIFT FIOBCZPPXXX
- Please allow time for the payment to be credited to our account.
Cash on Delivery
- Payment is made upon delivery of the shipment.
- Payment by card or cash depends on the carrier’s conditions.
- The cash on delivery fee is 45 CZK.